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Les bénéfices de l'éducation thérapeutique pour le patient en termes de qualité de vie, de réduction du nombre des complications, de diminution du nombre d'hospitalisations, de meilleure observance des prises médicamenteuses et recommandations hygiéno-diététiques sont évidents. Cet aide-mémoire fait le tour des initiatives et bonnes pratiques mises en œuvre pour favoriser et développer une communication utile et efficace vers les patients. Il aidera les professionnels de la santé à intégrer l'éducation thérapeutique du patient, une réelle démarche d'apprentissage, dans leur pratique des soins.

Patient education.

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Patient participation.

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There are a number studies related to patients' satisfaction with health care. Since the Baltic States regained independence in 1990, a reform of the health care system took place in which a serious consideration is paid to health care quality. Patients' views are becoming increasingly important in the current health system. They provide information on effectiveness of healthcare and how it may be improved.The main objective of this study was to investigate inpatients experiences with the care and treatment given in Klaipeda hospitals in order to improve the quality of care and patients' satisfaction. Material and methods. A cross-sectional survey with questionnaires was made. The subjects of the investigation were patients (from 18 years old), hospitalized in internal and surgery departments in different Klaipeda city hospitals. The survey questions were divided into sections that broadly followed the patient's experience in the hospital. The analyses included descriptive statistics, interrelationship analysis between the different characteristics, and multiple logistic regression to estimate Odds for each of the independent variables in the model.Results. The study shows that 60-80 % of the respondents were satisfied with different parts and aspects of health care services. Satisfaction with getting enough time for discussion with the doctor was higher for younger, male and employed patients. Those from the city needed more understandable explanation from doctor about health condition or treatment plan. Doctors listened more to male patients compare to female. Those results were statistically significant. Conclusions. Majority of the patients were satisfied with hospitalization order in Klaipeda hospitals. Better physician communication skills can improve patient satisfaction and clinical outcomes. Physicians could more effectively facilitate patient involvement by more frequently using partnership-building and supportive communication.

Patient satisfaction.

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Patient satisfaction.

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• Reference Manager
• EndNote
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Patient participation.